Refund policy

Return & Exchange Policy – Adera

At Adera, we allow exchanges but do not offer refunds.

Exchanges

If you selected the wrong size or color, you may request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

• The item must be unused

• The item must be unopened

• The item must be in its original packaging and condition

Once we receive and inspect the product, you may exchange it for another item of equal value.

If the new item has a higher price, the customer must pay the difference.

No Refund Policy

All purchases are final. We do not offer monetary refunds once an order has been delivered.

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos for review.

FAQ — Adera

Usually within a few days across Lebanon. We’ll message you after your order to confirm the exact delivery window before dispatch.

Yes—each product page lists the supported MacBook size and years. On your Mac, go to Apple menu () → About This Mac → More Info to see your exact model/year, then match it to the product listing.

Still unsure? Send us your model name (e.g., MacBook Air (M1, 2020)) or the A-number on the underside—we’ll double-check fit before dispatch.

We don’t do change-of-mind returns. If something arrives damaged or the fit is wrong, contact us within 24 hours with photos/unboxing video and we’ll replace or make it right.

Wipe with a dry microfiber cloth only. Avoid alcohol/acetone or rough cleaners.

No. The case has precise cutouts for ports and venting for airflow, so charging, USB-C, speakers, and cooling all work as intended.